Returns & Exchanges

Last updated: May 2026

We Accept Exchanges

Exchange within 7 days of delivery for a product of the same price range, in unworn original condition.

No Cash Refunds

We do not offer cash or card refunds except in the case of manufacturing defects or items lost in transit.

Our Exchange Policy

Because each KulluFab piece is handwoven by artisans in the Kullu Valley, slight variations in weave, colour, and texture are inherent to the craft — these are not defects but marks of authenticity.

We accept exchanges on eligible items within 7 days of the delivery date, subject to the conditions below.

Eligibility for Exchange

Item must be unused, unwashed, and unworn.

Original tags and packaging must be intact.

Request must be raised within 7 days of delivery.

Exchange is for a product of the same or higher price range only (no price difference refund).

Item must not be a sale/discounted item — sale items are final and cannot be exchanged.

Custom-dyed or personalised orders are non-exchangeable.

Non-Returnable Items

Items purchased during sale or at a discount.

Custom-dyed or personalised products.

Items that have been worn, washed, or altered.

Items without original tags or packaging.

Gift cards.

How to Initiate an Exchange

Email us

Send an email to Kullufab@gmail.com with subject "Exchange Request — Order #XXXXX". Include your order number, the item you wish to exchange, and the reason.

Confirmation

Our team will review your request and respond within 2 business days with exchange eligibility and instructions.

Ship the item back

Pack the item securely in its original packaging and ship it to our Kullu address (provided in the confirmation email). The return shipping cost is borne by the customer.

We ship your exchange

Once we receive and inspect the item, we will dispatch your replacement within 3–5 business days.

Defective or Wrong Items

If you receive a manufacturing defect (e.g., broken threads, incorrect item, damage during transit), you are eligible for a full replacement or store credit at no additional cost.

Please email us within 48 hours of delivery with photos of the defect. We will arrange a pick-up at our cost and send a replacement immediately.

Refunds

We generally do not offer cash/card refunds. Exceptions are:

Item lost in transit and not recovered.
Manufacturing defect where a suitable replacement is unavailable.
Order cancelled before dispatch.

Approved refunds are processed within 7–10 business days to the original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method. KulluFab is not responsible for items lost during return transit.

Contact Us

Get in touch

For exchange requests or any questions, email us at Kullufab@gmail.com or WhatsApp us at +91 70181 30727. We typically respond within 24 hours on business days.